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Turn on Call Recording - Pro

How to turn on call recording in order to record your calls with candidates

Updated over a year ago

Tips

πŸŽ™οΈ Obtain consent: Always inform the candidate that the call will be recorded for quality and training purposes, and obtain their verbal consent before proceeding with the recording.

πŸ“‹ Maintain compliance: Ensure that your call recording practices comply with all relevant laws and regulations, such as the General Data Protection Regulation (GDPR) or state-specific privacy laws.

πŸŽ“ Use recordings for training: Utilize call recordings to train new recruiters on effective communication techniques, handling objections, and showcasing the company's value proposition to candidates.

πŸ” Analyze calls for improvement: Review recorded calls to identify areas where recruiters can improve their performance, such as better active listening, asking more relevant questions, or providing clearer explanations of job requirements.

🌟 Share best practices: Use call recordings of successful recruitment conversations to demonstrate best practices and share them with the team during training sessions or meetings.

πŸ”’ Maintain data security: Ensure that all recorded calls are stored securely and access is limited to authorized personnel only. Regularly review and update access controls to maintain data privacy.

🀝 Leverage recordings for dispute resolution: In case of any misunderstandings or disputes with candidates, call recordings can serve as a valuable resource to review the conversation and resolve issues promptly


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1. Please navigate to 'Settings' in the web app's menu.

1 Next, click on "Settings".

2. Next, select the 'Phone Numbers' section.

2 Next up, click on "Phone Numbers".

3. Identify the phone number you want to edit and click the corresponding action icon.

3 Then, click on the icon.

4. In the dropdown menu that appears, select 'Edit Configuration'.

4 Click on "Edit Configuration".

5. Look for the 'Call Recording' option and check the box to turn it on.

5 Click on the element.

6. Below, feel free to enter a custom automated message for your callers

6 Click here.

7. Finalize your changes by clicking "Save" at the bottom of the page

7 After, click on "Save".

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