Tips
ποΈ Obtain consent: Always inform the candidate that the call will be recorded for quality and training purposes, and obtain their verbal consent before proceeding with the recording.
π Maintain compliance: Ensure that your call recording practices comply with all relevant laws and regulations, such as the General Data Protection Regulation (GDPR) or state-specific privacy laws.
π Use recordings for training: Utilize call recordings to train new recruiters on effective communication techniques, handling objections, and showcasing the company's value proposition to candidates.
π Analyze calls for improvement: Review recorded calls to identify areas where recruiters can improve their performance, such as better active listening, asking more relevant questions, or providing clearer explanations of job requirements.
π Share best practices: Use call recordings of successful recruitment conversations to demonstrate best practices and share them with the team during training sessions or meetings.
π Maintain data security: Ensure that all recorded calls are stored securely and access is limited to authorized personnel only. Regularly review and update access controls to maintain data privacy.
π€ Leverage recordings for dispute resolution: In case of any misunderstandings or disputes with candidates, call recordings can serve as a valuable resource to review the conversation and resolve issues promptly
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1. Please navigate to 'Settings' in the web app's menu.
2. Next, select the 'Phone Numbers' section.
3. Identify the phone number you want to edit and click the corresponding action icon.
4. In the dropdown menu that appears, select 'Edit Configuration'.
5. Look for the 'Call Recording' option and check the box to turn it on.
6. Below, feel free to enter a custom automated message for your callers
7. Finalize your changes by clicking "Save" at the bottom of the page